Shipping & Handling Information

Last Updated: [Month/Day/Year]

Domestic Shipping (Australia)

Standard Shipping

  • Delivery Time: 3–7 business days
  • Cost: $7.95 (Free on orders over $100 AUD)
  • Carrier: Australia Post

Express Shipping

  • Delivery Time: 1–3 business days
  • Cost: $12.95
  • Priority handling

International Shipping

Available Regions:

  • USA/Canada: 7–14 business days ($19.95 AUD)
  • Europe: 10–18 business days ($24.95 AUD)
  • Asia: 5–12 business days ($15.95 AUD)

Note:

  • Customs/duties are the customer’s responsibility
  • Delays may occur due to local customs

Order Processing

  • Processing Time: 1–2 business days
  • Dispatch Cut-off: 2 PM AEST (weekdays)
  • No shipping on weekends/public holidays

Tracking & Support

  • Tracking number emailed upon dispatch
  • Contact us if no updates after 5 business days
  • Lost package claims must be filed within 14 days

Special Items

  • Pre-orders: Ship on release date
  • Oversized items: Additional fees apply
  • Collectibles: Insured shipping only

FAQ

Q: Can I change my shipping address?
A: Only if requested before dispatch (email confirmation required).

Q: Do you ship to P.O. boxes?
A: Yes, but Express shipping is unavailable.

Q: What if my order arrives damaged?
A: Email photos of damage within 48 hours for assistance.

For full details, visit our Help Center.